Special Requests and Preferences

Certain items or arrangements that are not generally offered as standard at your Property, but are available, may be added to the Special Requests list. Examples of special requests might include extra towels, hypo-allergenic pillows or bedding, or scent-free toiletries.

Special requests can then be attached to a guest record or an individual stay using the Special Requests/Preferences icon from the toolbar of the Guest Account, Group Account, Guest Stay or Group Stay screen.

Special Requests or Preferences icon example

 You can check all of the appropriate special requests, and free form type any notes about the guest's preferences. If the special request is added at the guest level, it will be associated with the guest record, and subsequently carry over to any future stays for the guest, otherwise it can be modified at the stay level for each stay specifically, (and be associated with a specific stay only).

Note: Any special requests or preferences added at the stay level affect that stay only. A guest may have certain special requests or preferences attached to the guest record which will automatically be added to the stay, AND additional special requests made for that particular stay only.

Special Requests and Preferences added may be shown (if selected) on reports such as the Arrivals Report, the Arrivals, Stayovers and Departures Report, and the VIP Report.

 

 

Date Updated May 11, 2021